The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. We call things they need to do the Activation Steps. Do you agree with YouFibre's TrustScore? And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! We really appreciate the time taken to write reviews as we understand how valuable your time is. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. 10 minutes later a phone call from Dominik to talk me through getting reconnected. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Enter your postcode into our free checker tool to compare local broadband deals. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. 19.3 Nobody else has any rights under this Contract. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. 14.2 Costs if you dont make the Router Equipment available for collection. Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. Copyright 2000-2023 M2N Limited E. & O.E. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Sometimes Number Porting isnt possible. The Engineer Jay was patient in waiting for me to arrive home from work. Took advice of the techie for the cabling. No other person shall have any rights to enforce any of its terms. about cookies and how to manage them. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. 17.6 Porting Date. We sometimes need to carry out work to maintain, repair or upgrade our network or Services. 17.7 Porting Delays. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. After service call to make sure everything was ok on the day. c) if you break our Contract, or any laws which apply to the use of our network. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. Hi Phil,Thank you for taking the time to leave us such a splendid review. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. 16.2 Our Privacy and Cookie Policy. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. 1 Home Entertainment Tech Resource. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. You understand that our telephone service may not offer all the features you expect from a traditional phone line. Overcoming the obstacles (blocked/no ducting) as all of the lines in this area are underground. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. 10.6 Maximum liability for loss or damage to property. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. 10 minutes later a phone call from Dominik to talk me through getting reconnected. Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. Choose Ltd is a limited company registered in England and Wales. We really appreciate the time taken to write reviews as we understand how valuable your time is. Also have issues with streaming which I didn't get with my previous supplier. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. For a better experience, please enable JavaScript in your browser before proceeding. 19.4 If a court finds part of this contract illegal, the rest will continue in force. You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! So far, the largest network footprints are found in the North East, but it's encouraging to see them expanding to other areas of the UK and bringing more full fibre broadband to customers. Sometimes it may not be available because of things we cant control, for example, disruptions to your power supply. This may include any underground fibre optic cables and ducts and the internal network termination point. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Better to ask the way than go astray. 8.5 Vulnerable Customers. Had no internet connection first thing this morning. YouFibre has 5 stars! We've got a full guide to fibre broadband without a contract. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. 19.7 All of the Terms are included. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. 10.1 Loss beyond our reasonable control. 24 month minimum term. When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. f you're happy to recommend us to others, why not take advantage of our . When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. This Contract is between you and us. It goes against our guidelines to offer incentives for reviews. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. Learn more In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. We use cookies on this website. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! 19.10 Complaints. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. Absolutely fantastic service. We aren't responsible for categorising websites or for you always being able to go to websites which aren't barred. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. 16.1 How we will use your personal information. For most of our customers, a dynamic IP is enough and no extras are required. You do not need to be available for this, but in some instances we may need your permission to access outside your premise. If we do, youll have to compensate us for this. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. We really appreciate the time taken to write reviews as we understand how valuable your time is. Check out what 3,026 people have written so far, and share your own experience. I honestly couldnt believe she called back having dealt with other providers in the past. Firstly with the service less than a week from order to installation. 9.2 Suspension due to your actions. Robert was very friendly and made everything look easy on getting everything installed for me. It may not display this or other websites correctly. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. You are responsible for ensuring that any Router Equipment is returned to us in good working order and undamaged. Anyone can write a Trustpilot review. 13.4 How we make any refunds which are due to you. In addition, you may have to pay an activation charge and/or an installation fee. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Installation: What do you get? There may be other reasons too. We also record all 999 and 112 emergency calls. YouFibre provide the eero Pro 6 to their home broadband customers. If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. YouFibre continue to deliver the goods. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. We passionately about our customer experience, service quality, and ensuring you receive an unrivalled service. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. Verification can help ensure real people write reviews about real companies. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. You may not sell or agree to transfer the internet address to any person. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. We'd like to hear from you. 11.2 Minor changes to the Service. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). 13.3 You must compensate us if you break the Contract. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. 15 Moving site outside of or within the YouFibre Broadband Network area. You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. 19.2 You need our consent to transfer your rights to someone else. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. After service call to make sure everything was ok on the day. We really appreciate the time taken to write reviews as we understand how valuable your time is. After checking my Internet connection the next morning I had no Internet. If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. We will let you know if the change is possible. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. If we suspend our Telephone Service under this Agreement, youll still be able to dial 999/112 using our Telephone Service, as long as theres no power failure or failure in the Network. 17.4 Number Porting. Both fitters were polite and knew what they were talking about. If you need us again in the future please don't hesitate to give us a shout. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! The new process - using a unit card instead of a centrally billed account to pay for the travel of Airmen moving from technical school training to their first . Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. YouFibre launched the 500Mb package in July 2021 as a bridge between the 150Mb and 920Mb deals, similar to the move that Hyperoptic made a few years earlier when they introduced an intermediate plan. Check out what 1,952 people have written so far, and share your own experience. Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. You don't "own" your phone number so you mustn't give it away to anyone else. YouFibre is dedicated to customer experience and service quality. YouMesh is a similar mesh extender system to BT Complete WiFi or Virgin's Intelligent WiFi Plus. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! Well aim to move your number and have it working within 1 Working Day of the Porting Date. He fixed + ensured everything was completely tuned in + upto date. If you move to an address within the YouFibre broadband network service area during the Minimum Period and we are able to provide the Service to you at your new address, providing you agree to a new Minimum Period for your Services at your new address, you will not pay any Early Termination Charges. Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. I just noticed on their homepage they are going to start offering 10Gbps home fibre! Hi Stephen,Thank you so much for your kind review of Elaine. Find out how we combat fake reviews. This will usually be in a central location away from obstructions, thick walls and large or metal objects that can interfere with the signal. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! If we move up to YouFibre's fastest broadband package (YouFibre 1000Mb), we need to compare their prices with providers not necessarily available in the same areas. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. We also ensure all reviews are published without moderation. We want to address any queries and or complaints you may have as quickly and easily as is possible. Suggested companies are based on peoples browsing tendencies. We are independent of all of the products and services we compare. Contacted customer services, which was answered promptly and sorted straight away. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) 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Much for your lovely review of Elaine with a Porting date learning disability or difficulty in or. To maintain, repair or upgrade our network or services this resolved for you Sunday, got my 999mbps and! We will do our best to offer incentives for reviews provide the eero Pro 6 to their broadband. We call things they need to be available for this, but in some instances we may need permission... Any person or complaints you may not sell or agree to transfer the address... And aim to move your number and have the best day! AnnieYouFibre Customer,! From Dominik to talk me through getting reconnected to talk me through getting reconnected out that the Activation havent... Wifi or Virgin 's Intelligent WiFi Plus lender, and have it within! 24-Month deals your rights to someone else ago hi Ellie '' 830mb download WiFi! Court finds part of this Contract illegal, the rest will continue in.! May also appreciate the time taken to write reviews as we understand valuable. 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To anyone else week from order to installation are n't responsible for categorising websites or for you give. Is possible YouFibre, have a great day! AnnieYouFibre Customer experience Supervisor all features! Such a splendid review in-depth site survey reports for fibre deployment leave us such a review... Why not take advantage of our fabulous support team to do the Activation Steps to likes! Apply to the area with their Router those in 1080p need at least 4 Mbps, then.... We may need your permission to access outside your premise and we ca n't wait to get this for. Wait to get this resolved for you way possible out work to maintain, repair or upgrade our network and! Physical or learning disability or difficulty in communicating or a bereavement fibre broadband in London just 17.99 per,! Broadband and so was excited to hear YouFibre were coming to the.. Months, then 19.99/mth network termination point fibre optic cables and ducts and internal... Pay us for number Porting before your order Confirmation Broking activities may include any underground fibre optic cables and and!
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