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Under 'Resolution Centre Cases' select 'Closed cases' in the drop down menu and find the claim. buying from indivdual strangers always is risky,try buying in store next time 0 Kudos I have since received an email from Paypal advising me that the dispute has been closed as they do not deal with items not as described.I have tried to open a new dispute for the item in an attempt to find a way to claim for the postage but I just keep getting a message saying that I have already opened a dispute for this transaction. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. the seller cant even provide a pic of the product sitting at my door. I opened a dispute against a seller for a non-ebay item due to having paid them for next day delivery but the item did not arrive until 5 working days later.

I called and was told the system automatically closed the claim and they could not re-open it. Re: How do i reopen a closed dispute? The merchant never responded to PayPal.

Closed case needs to reopen I sent papal to emails and no reply back about case that I closed regarding a software company that lied after i closed the case, It … PayPal closed two cases I had filed about Auctiva, and ruled in there favor, I want to reopen them. It’s more like they won’t re-open it. all in favor of filing a class action lawsuit against paypal . We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. Click ‘Appeal’ under 'Action'.

I didn't know that I had to escalate the case, so I didn't took further actions. I requested a seller from China to cancel my order back in May. I used the fraudulent charge and should have use the other option. ©1999-2020 PayPal, Inc. All rights reserved. I had asked the seller for a refund or part refund of the extra premium I had paid for delivery but they refused to pay anything back.I inadvertantly opened the dispute under the heading of Item Not as Described due to not being able to find a heading relating to delivery. Did you get my reply?
thats BS. In my case, after I had provided tracking number and proof that the buyer successfully received the item, they pretty much told me I was protected under the seller protection program now and so the money they temporarily froze was released back to me and case was closed. Very unlikely I will ever longer be using PayPal for purchases through merchants. Once a case is closed,it cannot be re open. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. what other info can u provide other that your payment? down with corporations! we should bot be punsihed due to "system limitaions" they need to fix there system how dumb of paypal. You have 'up to' 20 days to escalate but can do so at anytime.

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I was told by one person I could file an appeal and was transferred around then finally told once the system closes the claim it’s closed, too bad! PayPal sent me an email that went to my spam/junk folder and by the time I saw it it had expired. reopening a case is a loop of garbage.

I called and was told the system automatically closed the claim and they could not re-open it. The 'dispute' part is for you to negotiate with the seller, if you can't reach a resolution then you need to escalate the dispute to a 'claim' for Paypal to get involved.

They said I had to “escalate“ the claim whatever that means. can you please help me this buyer is fraud need my moneyback item ship instant via electronic loads or prepaid cards   Unauthorized Payment DetailsTransaction ID: Buyer Name: Buyer Email: Transaction Amount: Transaction Date: PayPal Case ID: Reason for Dispute: Chargeback Reason Code: Chargeback Amount: Chargeback Date: Status: Status Details: Seller Comments:

Re: How do i reopen a closed dispute? Very unlikely I will ever longer be using PayPal for purchases through merchants.




The merchant, Impala Bob’s, refuses continued requests to process a refund. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. By browsing this website, you consent to the use of cookies.

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