We decided to have a pre purchase inspection done on the box – due to access and light restrictions this could only be done at the weekend. Today the salesman called me to say that it failed due to needing too much work. I asked for it to be fixed and they refused, I asked for money to be knocked off, they refused. The sales person who I was working with was not in, but another sales person went to physically look at the car and came back to inform me that it did not have heated rear seats!Reflecting on all of this on Sunday, I came to the conclusion that there were now just too many issues with the deal for me to continue and that it would be better for me to pull out before completing the purchase.I e-mailed the sales person I had been dealing with, explained the situation as outlined above and suggested that they put the car back on sale immediately, while we agree how best to conclude our business. I am no idiot and so I DON’T. Or do I have the right to ask them to wait 2 weeks for the funds to clear?Hi Mark. You should get a refund within 14 days of the dealer getting the car back. agreed we would collect vehicle today. The only solution is to keep hassling them, two or three times a day if necessary. I feel the manager was very rude and patronising to me. On checking the ad and other information and consequently recontacting the dealer I have found that although described as having a sat nav, it doesn’t, that it’s failed it’s mot and that there’s outstanding finance on the vehicle taken out a couple of days before it went on sale plus I’ve not been able to contact the dealer since. On checking the results, I was surprised to find that the car was listed as the ‘base’ version and not the Exec version. Will I ‘have’ to buy the car? The car is not as described so you can withdraw from your purchase and get your money back. With a nonbinding deposit, you have the option of getting a refund if you opt not to buy the car. For more information, have a read of our article about Hi. The manager used the argument that he knew nothing about the hoist. Simple enough in most cases.This is entirely fair enough. It’s still legal, but you should expect better.The finance issue is almost certainly dealer finance. If it’s your intention to cancel the order, you should do it ASAP. If the agreement was subject to an AA inspection, and the vehicle has satisfactorily passed that inspection, then your contract is valid and the dealer is right to expect you to proceed. Car is with the dealer now. I already have payed deposit of £300. Not surprisingly, I don’t have a good feeling about this, could I get my money back, thanks SimonHi Simon. During the evening I received a message to say that someone else viewed the box after us and also wAnted to purchase it. On Friday they called me saying the car was available in their site. The manager was reading what I had written as he had been during the sale. Whats if I do not want to buy this car anymore?Its possible to cancel purchase?Good morning. I have been to the dealer this morning and told them I did not want the car as it wasn’t the car I had agreed to put a deposit on. If a dealer has two customers who have both reserved the same car and one of them is local while the other is hundreds of miles away, the local buyer will usually win.However, once a specific site has been notified that another branch has taken a deposit on one of their vehicles, they should not be able to continue offering that car to other buyers. I put down a £1,000 deposit on a car in early March. My argument is that the deposit was a holding deposit only – there was no specific reference to a purchase date at this point and she actually broke the contract. However, you are entitled to negotiate a better deal this time around rather than accepting whatever they offer. The seller said he’d only just found out about the crack himself which is why I wasn’t informed until now. Your deposit is refundable as it was taken over the phone. Ultimately, you’re going to have to fight hard to get your money back, and because it’s a significant sum of money, the dealer will do whatever they can to avoid repaying it.I have been in touch with Trading Standards, since he cancelled the sale and is refusing to refund me now.
Are we able to get our money back?Hi Pauline. All are four-wheel drive and seven-seaters in the UK.The UX 300e, the first fully-electric Lexus, is now available with a 196-mile range. My understanding was that the deposit is refundable. If the dealer agrees to you rejecting the vehicle, that won’t be a problem, but it is unlikely to happen for light cosmetic damage that should be easily repairable.I looked at a car on Auto trader and I really wanted to buy the car. refused to answer our calls yesterday. I wonder why he would have taken the VAT off if he was truly unaware of the hoist. When you give a car dealer a deposit, it is considered an upfront or initial payment on a car.
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