If there are any issues with your order, we will contact you by phone or by email. If you do wish to contact us, Without proof of shipment, Cross cannot replace product it does not receive.Before sending your product please print and fill out If you have any questions at any time about the warranty service process or about the status of your item, please feel free to contact Consumer Relations by phone at 1-800-561-1621, or by email at Postage and insurance are the responsibility of the consumer, and processing fees may apply. The quality of our merchandise is reflected in the quality of our Customer Service Specialists. If you determine that you need service for your A.T. Cross product, please follow these instructions:Package your product in a sturdy container with sufficient padding to protect from damage during transit. A. T. Cross is proud to still be a part of the community we helped build. As such, please do not use any containers and/or materials you wish returned.For assistance with repairing or servicing A. T. Cross watches, please follow the If you have any questions about our online warranty service, or any other questions about repairing or servicing your Cross products, feel free to contact a Customer Service Representative by email or by telephone 1.800.561.1621.The Cross guarantee extends our assurance of a lifetime of writing pleasure to every owner of a Cross writing instrument through our warranty against mechanical failure, regardless of its age.In view of the fact that that the life of a pen can span generations and eventual damage can occur, reasonable repair charges will be levied for repairs other than mechanical failure.Leads, erasers, ink refills, stylus tips, fountain pen nibs, emblems and other customized decoration are excluded from this warranty as well as damage caused from impact, unreasonable use, and obvious abuse.In the case that your writing instrument is no longer in production and cannot be repaired, Cross will replace your existing writing instrument with a comparable Cross product.For service outside the United States, please follow the
For a nominal handling fee (in applicable states), Cross will repair or replace your writing instrument or accessory as required and at our discretion. Lebanon: Cross Service Center Socodile s.a.r.l. Warning: Pen caps can obstruct breathing. Additionally, all shipping containers and packing materials are discarded upon receipt. Contact Consumer Relations for pricing or purchase a replacement desk set pen/pencil online.
Cross Service Center Jashanmal & Partners Ltd. P. O. Box 5138, 13052 Safat Al-Bahar Center, 4th Floor Hamoud Tower Fahed Al Salem Street Kuwait Tel: +965 822 225 - Ext. We'd ask that you are patient and you keep checking this page for updates.
Return to Cross Service Department for evaluation. Fawaz B.P. Headquartered in beautiful Providence, Rhode Island.
Rue Justinien Imm.
If you would like to speak with a customer service representative, please call 1-800-ATCROSS (1-800-282-7677).We would love to hear from you. Be sure to insure the package.All postage, insurance, and shipping costs are your responsibility.
For assistance with repairing or servicing A. T. Cross watches, please follow the watch warranty instructions provided.. About Warranty Services. © 1999–2018 A. T. Cross Co. LLC. Until recently they sat in the box unused. And we still make products unsurpassed in design and craftsmanship just as Richard Cross did one at a time and by hand.Please note, there is a $10.00 fee for shipping and handling. All shipping containers and packing materials are discarded upon receipt. Otherwise you can assume it is proceeding as normal. Refill does not perform . CROSS Timepiece Authorized Service Centre Australia / New Zealand Tik Tok Watch Centre Pty Ltd. Level 5, Suite 501 227 Collins Street, Melbourne Vic 3000 Tel: +61 3 9802 8552 Fax: 1300 529 376 Bahrain Jashanmal & Sons Al Ali Shopping Complex, Al Seef Area, Kingdom of Bahrain Tel: +973 1758 2424 Croatia Ivo Samardzi Lost pen or pencil. Broken pen holder assembly. I have a matching Pencil/Pen set that I inherited from my father when he passed in 2008. All Rights Reserved.For the best experience on our site, be sure to turn on Javascript in your browser.
Contact Consumer Relations for pricing. Watches. This product in not intended for children.
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